We were prepared for a hilly walk- the zoo is set on the site of Dudley Castle, with the castle in the centre of the zoo. We had the special pushchair, drinks, picnic, coats, ear defenders etc all with us.
I will start at the beginning- the car park. We went on a cooler day, but still in the school summer holidays. The car park had plenty of space, but we really needed the chair to get from the car to the zoo entrance. The surface is gravel which leads out onto a tarmac pavement to the entrance, which is uphill.
The zoo entrance itself is indoors, the same location as the shop. The staff there didn't even look at our DLA letters, but we always have them anyway just in case someone actually looks at them one day. The lady who served us mentioned some maps and daily talk guides were somewhere roughly behind her, but with the children all so eager to get through the entrance I wasn't able to really listen to her. It would have been better if she had handed me one of each to be honest. The information is all on their website, which we accessed with good signal throughout the day, and there are plenty of maps around the site on boards.
Once through the entrance, the usual search for the toilets ensued. For your information- they are into the zoo, then turn left and they are next to the chair lift. The chair lift! Oh....you have to be 1.2m tall and over 7 years old (why is beyond me) and each chair is single seated. So...my very nervous, unpredicable and anxious 9 year old was tall enough and old enough to go on but I was terrified she would panic half way up it and there would be nothing I could do. My over confident 6 year old was too short and too young to go on. I can't understand why they don't change some of them to double seats. Anyway, moving on....
There is a land train that takes you from the bottom of the chair lift to the top via a longer route. This has a carriage at the back to put pushchairs in, but with everyone ramming their buggies in there like they were, we didn't are risk the chair getting damaged or falling out. We walked up and later on my husband walked down whilst I took the children on the land train.
I thoroughly recommend either having two able people who can carry the chair up and down stairs, or following the red dotted line on their maps. There are hidden steps around the site, all of which are shown on their map and easily avoided with the red route, but that often means taking a very long way around. Frustratingly it seems they could replace some of these steps with a ramp- not all of them seem possible to me- but they have stuck with the steps. Maybe it is something to do with their age or something, I really don't know. What I do know is that we need to go back again to turn right out of the zoo entrance to see the lorikeets, chimps and whatever else was up that way as there was no way we were getting past the funfair and back up another hill at the end of the day.
There is a sign at the entrance to the lemur walkthrough stating strictly no pushchairs allowed. With the combined age of the two girls 'working' there being less than my shoe size I decided not to even try explaining the special pushchair we use is actually in lieu of a wheelchair as my daughter wasn't that keen anyway. The general feeling from all the staff on the site is that they are not bothered. They don't want to be there and can't wait to get home. This is a real shame.
The worst part of our day was when we decided to have a rest by the sea lions. I only wanted to get some crisps and drinks- we can't eat or drink anything out, ever. The queue was so slow I can't even describe it to you. There were five members of staff behind the counter, two tills on the go and yet they seemed to be doing nothing. When we finally got to the till I wanted to pay for 5 bags of crisps- he couldn't find them on the till, then I ordered an orange juice, to be told they don't do it (it was on their menu above his head), a latte and three hot waters. I also needed a spare cup for the bottle of orange juice my son then found in the fridges behind us. I paid and we waited, and waited, and waited. The people before us were still waiting for two hot drinks, then our latte arrived with no hot waters. I had to remind them about those- fair enough, it happens....then I asked for that spare cup. I asked one girl, she stared at me and ignored me. I called her and asked again. Nothing. Then I asked the boy. Nothing. Then I got the attention of a second boy- the third member of staff all of whom were stood right next to eachother. I told him I was waiting for a spare cup, which I couldn't reach myself on account of the other people still waiting for their hot drinks, and that there were literally three of them stood there doing nothing and ignoring me so could he please just reach up and pass me a cup. Once cup. At last.
It seems, from what I overheard outside, that this was not just our experience there.
I should mention that my son momentarily lost his mobile phone and someone had handed it in to this same cafe. When I telephoned it they answered, didn't tell me where they were, couldn't confirm which animals they were near, but when I kept guessing they were able to confirm. My son did get his phone back. Perhaps they should have played one of the cafe games whilst they had it in their possession.
There are lots of different animals to see and little areas for the children to play and let off some steam on the way around. We had our picnic near the top of the chair lift in an area that seemed to be an old room of the castle. This had a lovely view but I did wonder where you could have a picnic in bad weather.
I liked that there weren't lots of temptations to spend more and more money during the day. There was a facepainting kiosk near the dreaded cafe, and a sweet stall near the entrance, but not much else. The exception we found was a harnessed trampoline in the castle walls. Our children all thoroughly enjoyed that as none of them had been on one for years.
The funfair was reasonably priced too. For the three children to go on everything they wanted to it cost us £15- far cheaper than at a travelling funfair. They have a token system so I would recommend adding up the tokens you will need before you go and buy any as it is cheaper to buy more.
We came away with lots of photos of our children poking their heads through boards pretending to be the different animals, photos of their favourite animals from the day and candyfloss.